Revised 2020-09-09


These general sales conditions apply to all deliveries from Autronica Fire and Security AS (AFS), unless otherwise agreed to in advance in writing by AFS. The general sales conditions supersede all other documents concerning the goods, including the Buyer's purchasing conditions if any.

The general conditions are only subject to changes upon both parties mutual written acceptance.


The size of the delivery is fixed by AFS's order confirmation form. All valid enclosures shall be named and included in the order confirmation.


All prices are listed in the valid currency, excluding value added tax, general tax and all other applicable tax. All prices are based upon the import, tax and duty regulations, which are in force as of the date of the contract being signed. The Buyer is responsible for the costs of transport, insurance, customs and other duties, as outlined in the EXW ([email protected] 2010). Packaging is not included in the price.


Payment shall be guaranteed by a confirmed and irrevocable letter of credit payable at sight after the presentation of transport documents at a Norwegian bank, or by cash in advance.

Separated deliverance is to be invoiced and paid accordingly upon deliverance.

In case of late payment the Buyer shall pay a reminder fee of NOK 100 per reminder and interest on any overdue payment at the rate of 0.05 % per day of the due amount from the day the payment is due. The Buyer shall cover all debt recovery expenses.

If the Buyer is not able to or do not wish to collect the deliverance at the AFS location, the Buyer will be invoiced as if the deliverance has taken place. If the delivery cannot be invoiced, interest will accrue.

AFS shall have the right to postpone any order confirmation or delivery until full payment of any due amount.


Submitted offers normally are valid for 3 months from date of issue. Agreement of delivery is not legally binding unless AFS have issued a confirmation of order to the Buyer.


Time of delivery will be indicated by AFS in the confirmation of order /delivery contract. Delivery being dependent on information from the Buyer, and this not being provided within agreed time; AFS are free to set a new delivery time.


The goods are delivered and marked in accordance with AFS's standard practice unless specific packaging, labelling, marking or mean of transportation is agreed upon advance in writing.

All deliveries are made according to [email protected] 2010. Unless otherwise specified the goods are delivered EXW, ([email protected] 2010), exclusive packing. Other terms of delivery must be agreed upon in advance in writing. The Buyer is responsible for informing AFS if the delivery address differs from the invoice address. The Buyer is responsible for having all and any insurance in place, at the cost of the Buyer.


Ownership of the goods shall pass to the Buyer when the Buyer has made payment in full. The goods shall be stored in such a way that there will be no doubt concerning the retention of title. The Buyer must not pledge such goods and the goods shall not be subject to other preferential rights.


Responsibility and risk related to the goods is transferred to the Buyer in accordance with the [email protected] 2010 regulations.


Return of goods will only take place upon AFS's in advance written approval, at the entire buyer's risk and cost. Return of goods will only be considered accepted by AFS if presented by the Buyer within three – 3 – months after finalization of the project or after delivery of single orders. In case of return of standard stock goods, unopened or in unused state, up to 70% of the invoiced value will be credited the Buyer.

If pressing circumstances make it necessary for the Buyer to cancel the order and AFS approves this in writing, AFS has the right to invoice a cancellation fee, which is calculated in relation to the extent the goods are finished, nevertheless subject to a minimum fee equal to 30% of the value of the total deliverance.

Goods that is specially adapted for a customer order cannot be returned.


a) Final inspection and any commissioning of delivered equipment is to take place in accordance with AFS's datasheet and internal guidelines/instruction manuals relevant to the delivered goods, or according to special written agreement.

b) If special classification certificates not held by AFS are required for a special delivery, the cost of providing such will be invoiced the Buyer at full cost.


a) The buyer is committed to make an inspection of the goods immediately after receiving them. Any claim has to be made in writing immediately when the fault is, or ought to have been noticed concerning the delivery – and regardless of reason - at the latest 8 days following receipt of the actual goods.

b) AFS guarantees to repair/replace AFS-manufactured equipment with faults encumbered in the manufacturing process. The guarantee is valid which ever applies  first - either for a period of 12 months after the goods has been put into operation, or for a maximum of 24 months after the delivery from the factory provided that the equipment has, in this period, been satisfactorily handled and stored. AFS’s responsibility under this guarantee does not cover error or default caused by fault    and or misuse related to use and or installation, lack of timely service of the goods and or intervention/repair/inspection caused by non-authorized personnel. 

By return of goods approved in writing by AFS, freight is to be paid by the Buyer. In case of repair or return of goods under this guarantee, AFS will handle this according to the CPT ([email protected] 2010).  Replacement parts are invoiced on delivery and credited when the replaced parts, which have been returned by the Buyer, are received by AFS and this is accepted by AFS being a guarantee replacement.

c) When carrying out a guarantee service at the customer's premises, travel and expenses will be charged by AFS. Labour for repairs or replacement of defective parts will be carried out at AFS expense, while travel and waiting time will be invoiced according to the AFS rates in force.

d) If the contract involves delivery of work or services from AFS, AFS guarantees the work carried out. The guarantee is valid within 12 months from the work is being finalized by AFS, provided the Buyer in writing has presented AFS a complaint of the work carried out within such time.

e) AFS is under no circumstances responsible of the functionality of the installation, unless AFS personnel have been in charge of the commissioning and the finalization tests. Such responsibility is to be addressed the one finalizing the installation.

f) AFS reserves the right to make any changes or improvements in its product portfolio without being obliged to undertake replacements in products sold.

g) AFS's warranty shall be void if the goods are not or incorrect; stored, installed, used or maintained in accordance with AFS's instructions and common practice relevant for these goods

AFS shall have no liability upon modification or alteration of the goods without AFS's prior written authorization.

h) With the exception of the guarantee which is made under items b), c) and d) above, AFS is not responsible of any loss or damages, occurred directly or indirectly  or fault or defects in the goods and/or services delivered by AFS.

i) AFS's total accumulated and overall liability in this Order, including herein mentioned guarantees and compensation, is limited from liability of consequential damages and indirect losses, and shall in any circumstance not exceed the value of the relevant order.


13.1.If Buyer transfers goods (hardware and/ or software and/ or technology as well as corresponding documentation, regardless of the mode of provision) delivered by AFS or works and services (including all kinds of technical support) performed by AFS to a third party, Buyer shall comply with all applicable national and international (re-) export control regulations. In any event of such transfer of goods, works and services Buyer shall comply with the (re-) export control regulations of Norway, the European Union and of the United States of America.

13.2. Prior to any transfer of goods, works and services provided by AFS to a third party Buyer shall in particular check and guarantee by appropriate measures that:

i. there will be no infringement of an embargo imposed by the European Union, by the United States of America and/ or by the United Nations by such transfer, by brokering of contracts concerning those goods, works and services or by provision of other economic resources in connection with those goods, works and services, also considering the limitations of domestic business and prohibitions of by-passing those embargos;
ii. such goods, works and services are not intended for use in connection with armaments, nuclear technology or weapons, if and to the extent such use is subject to prohibition or authorization, unless required authorization is provided;
iii. the regulations of all applicable Sanctioned Party Lists of the European Union and the United States of America concerning the trading with entities, persons and organizations listed therein are considered.

13.3. If required to enable authorities or AFS to conduct export control checks, Buyer, upon request by AFS, shall promptly provide AFS with all information pertaining to the particular end customer, the particular destination and the particular intended use of goods, works and services provided by AFS, as well as any export control restrictions existing.

13.4. Buyer shall indemnify and hold harmless AFS from and against any claim, proceeding, action, fine, loss, cost and damages arising out of or relating to any noncompliance with export control regulations by Buyer, and Buyer shall compensate AFS for all losses and expenses resulting thereof.


Instruction in the use of AFS products beyond those existing in AFS's standard documentation is not part of the standard delivery. Any such training / courses must be specially agreed.


15.1. To the extent that the products and/or services being provided require the collection of Personal Information (information and data exchanged in connection with the Contract subject to these Terms that is related to any identified or identifiable natural person or, to the extent of a conflict with applicable law, which is subject to any applicable data privacy laws) to function as intended, both parties will comply with applicable data privacy laws as pertaining to Personal Information processed in connection with activity under the Contract subject to these Terms. The Parties will take all reasonable commercial and legal steps to protect Personal Information against undue disclosure.

15.2. If Buyer provides AFS with any Personal Information, Buyer will ensure that it has the legal right to do so. Buyer will provide notice to the individuals whose Personal Information it has provided to AFS prior to providing it to AFS. AFS may share Personal Information with AFS’s service providers but only in accordance with applicable data privacy laws and with appropriate protections in place. AFS may store Personal Information on servers located and accessible globally by Carrier entities and their service providers with appropriate protections in place.

15.3. To the extent that AFS processes Personal Information under the Contract, AFS will retain the Personal Information for the term of such agreement and thereafter as may be required by such agreement, to protect AFS’s legal rights, or as may be required or permitted by law and/or audit requirements. To the extent that AFS processes the Personal Information for purposes separate and apart from the Contract, AFS serves as a controller and assumes legal obligations as a controller, including for defining the appropriate retention period.

15.4. If the Personal Information is involved in a Data Breach Incident (set of circumstances that involve actual or a reasonable possibility of unauthorized access to or possession of, or the loss or destruction of, Personal Information), the party on whose system the data was stored is responsible for any notifications and associated costs. Unless prohibited by law or a regulator with jurisdiction over a party, the party making the notification shall make reasonable efforts to coordinate with the other party to allow for input into the content of a notification before it is made.

15.5. While performing under the Contract, if a Party learns of any:(i) complaint or allegation indicating a violation of the applicable data privacy laws regarding Personal Information; (ii) request from one or more individuals seeking to access, correct, or delete Personal Information; or (iii) inquiry or complaint from one or more individuals in relation to the processing of Personal Information, the party will exercise reasonable efforts to promptly notify the other party in writing, except to the extent prohibited by law, law enforcement, or a regulator with jurisdiction over such party. The Parties shall provide reasonable commercial assistance to each other in investigating the matter, identifying the relevant information, preparing a response, implementing a remedy, and/or cooperating in the conduct of and defending against any claim, court or regulatory proceedings.

15.6. AFS has a privacy notice for websites which describes AFS’s practices related to personal information collected through its websites, unless there is a separate privacy notice for the website or mobile application. AFS has a separate General Privacy Notice that covers personal information that AFS may collect and process separate and apart from its websites and mobile applications.


If unexpected and unavoidable incident result in AFS not being able to fulfil its obligations under these conditions, AFS shall immediately inform the Buyer of such and the reasons causing the situation. Force Majeure is defined as situations outside the control of the contracting party and limiting the implementation of the delivery including, but not limited to act of war, hostile actions, strike, lockout, earthquake, fire and other nature disasters, illness, delays shortage of transport, materials or delivery from AFS's sub-suppliers. AFS is free of liability for defaulted, delayed and/or incomplete deliveries in force majeure circumstances.


These general sales conditions and any related sales contracts are governed by the Norwegian law. Attempts should be made to settle any disputes concerning the comprehension of this contract by negotiation. If the negotiations do not succeed; the case is to be settled by the ordinary courts, unless the parties agree to bring the case to arbitration. Civil suits will be settled according to Norwegian law. The legal domicile is Trondheim Magistrate's Court.